PRIVACY POLICIES
The privacy and safety of your private information is very important to us, that is why we collect and manage your private information with great care and caution, so that we can ensure your safety. Underneath is the main information revolving around collecting and managing your private information by family hotel “Green Hisarya ” in connection with viewing our websites and using their features.
This privacy policy goes into detail about how we collect, use, manage, and reveal your information, including private information about you in correlation with using our system to make reservations.
With reading this Privacy Policy the user is informed about how we collect, use, manage, and protect private information, given by our system for reservation.
The user must carefully read this Privacy policy, which is written clearly in order to provide the user with all of the information needed to help with the decision of providing private information or third party information, to the family hotel “Green Hisarya ”.
Whenever this notice mentions “system of reservations”, “system”, “website”, “platform”, “app”, “webapp”, “features”, “online features”, it’s in regards to pages or functions under https://www.greenhisar.eu/ unless said otherwise.
To ensure the best possible experience, our websites use cookies. By browsing through our websites, using our features or clicking on any element of our website, you are agreeing to their use and our terms of service and privacy policy. You can manage how you would like to use our websites. We can also change these policies from time to time without warning. You must check on this policy often to make sure that you are caught up on the latest update.
WHO ARE WE
Whenever this notice mentions “we”, “us”, or “our”, “data administrator”, “admin”, it is in regards to the family hotel “Green Hisarya ”. Address of our website is :......... and all its underlinks and pages.
We use automated translations from GTranslate. We apologize for any errors or mistakes regarding the translation. For the original, please check the english version which is legally valid.
DATA ADMINISTRATOR
Family hotel “Green Hisarya ” controls the system of reservations through a processor of data, as shown further down this notice. For the purpose of the general regulation for data protection („GDPR“) (ЕС) 2016 / 679, we are the data administrator. There is a strict contractual framework between the data administrator and the data processor in order to protect your private information. We are:
Family hotel “ Green Hisarya”, ul. Rozova Dolina 2, Hisarya, Bulgaria, “Dilectus” EOOD
PROCESSOR OF DATA
HotelRunner controls the system of reservations in the name of family hotel “Green Hisarya” and is engaging in the protection of the users privacy and that of the system. HotelRunner is:
“HotelRunner”: HOTELRUNNER, INC. 2035 Sunset Lake Road, Suite B-2, Delaware, DE, 19702, USA: [email protected]
WHAT PRIVATE INFORMATION WE COLLECT AND MANAGE
While you are visiting our website or filling out a form of contact, subscription, or deal, we track:
- Location, IP address, and type of browser: this information will be used to automate the language and currency.
- Name, username, and password, or other information not required for the account, like phone number: so that you can take advantage of our features and use the full functions like making a reservation, you will need to provide contact information.
- Email: you will have the opportunity to subscribe to our ballots. When you register you are agreeing to receive the latest information on our deals, as well as our terms of services and our privacy policy. If you wish to unsubscribe that option will be available on the bottom part of our emails.
If you make an online reservation using our system of reservations, we will require this information:
- Personal information as well as contact information ( Name, phone number, country, and email)
- Company name if you require a company invoice
- Financial information for prepayment processing on your reservation
- If you are making a reservation for a third party (client, colleague, friend, or family member) you are declaring their agreement for their private information to be used in the ways that have been pointed out in this notice, you are also taking responsibility to inform the third party about the terms of services and privacy policies of family hotel “Green Hisarya”.
Your private data will be used with the purposes of:
- Communication with you in regard to your reservation, accommodation or any other services offered by family hotel “Green Hisarya”, sending you information about your reservation, responding to requests, including any refunds or complaints.
- Processing payments necessary to secure your booking or settle outstanding amounts, as a policy of the company, the advance payment is not refundable in a case of non booking of overnight stays.
- At check-in you will be asked to present ID at the reception of the hotel of any person( including children and babies)that will be staying in the family hotel “Green Hisarya”. The information from your identification numbers will be recorded and stored in our system according to local laws and regulations.
- We comply with all legal obligations we have, such as calculating taxes.
We politely ask all users to not send or provide in any way personal information that is not that is not requested by us or our system of reservations (for example information regarding racial or ethnic heritage, political views, religious or idealistic views, biometric or genetic characteristics, criminal background, passport numbers and etc.).
We usually store information about you for as long as we need it to complete the purposes we collected and managed it for, we are not legally required to keep it any longer than that.
We also keep any comments you may wish to leave.
WITH WHO WE SHARE YOUR INFORMATION
If you wish to reset your password, your IP address will be included in the email for resetting.
HOW LONG WE KEEP YOUR INFORMATION
If you leave a comment, that comment and all its metadata will be kept for an undisclosed period of time. This is so we can automatically recognise and approve further comments, instead of them having to go through moderation first.
For users who are registered to our websites, we store their private information that they provide in their profile. All users can see, edit and delete any information in their profile at any time( with the only exception being not being able to change their username). The Administrators of the website can see and edit this information.
WHAT RIGHTS WE HAVE OVER YOUR DATA
If you have a profile in this website or you have left a comment you can request to receive an exported fail with the private information that we kept for you, this includes all data you have provided for us. You can also request that we delete all the private information we have stored about you. This does not include information we are required to keep due to administrative, legal and security purposes.
WHERE DO WE SEND YOUR INFORMATION
By law we are required to provide certain information about our guests and their stay from our property management system to government authorities (Ministry of Tourism) and local police authorities. Family hotel “Green Hisarya” complies with all requirements for providing this information. More on this topic you can learn here: https://www.tourism.government.bg/kategorii/edinnata-sistema-za-turisticheska-informaciya
Visitors' comments may be screened by an automated spam detection service.
COMMENTS
When visitors leave comments on our website, we collect data shown in the form for comments, as well as IP address of the visitor and type of browser being used, all of this is in order to detect spam.
The anonymous string generated by your email address may be provided to the service Gravatar, to see if you are using it. Rules and privacy policies of the service
Gravatar you can see here: https://automattic.com/privacy/ . After your comment is approved your profile picture is visible to the community in context of your comment.
MATERIALS
If you upload an image to the website you should avoid uploading an image with embedded location data (EXIF GPS). Visitors of the website can download the image you uploaded and use that embedded location data.
COOKIES
A cookie is a small fail that is stored on the visitor’s computer by the web browser while browsing the website. Cookies allow our website to function efficiently, provide statistical information and improve your browsing experience, as well as remember your preferences (language and currency if you have them set). Our websites use different types of first-party cookies (which we can control) and third-party cookies (provided and managed by third parties based on their own individual privacy policies and not under our control). You can control your cookies on your browser and their special sections ( more on the settings of cookies in each browser).
Microsoft Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Chrome: https://support.google.com/chrome/answer/
For information about the privacy policies of the major social media networks, please check:
Pintrest: https://policy.pinterest.com/en/privacy-policy
Facebook: https://www.facebook.com/privacy/policy/
Instagram:https://privacycenter.instagram.com/policies/cookies/
Google: https://policies.google.com/privacy
Twitter (X) : https://twitter.com/en/privacy
YouTube: https://www.youtube.com/static?template=privacy_guidelines
If you leave a comment on our website you can be included in the preservation of your name and email address in your browsers “cookies”. They are for your own comfort so that next time you want to leave a comment you don't have to type any of your information again. These cookies last up to one year.
If you visit our login page, we will place a temporary cookie to determine if your browser accepts cookies. This cookie does not hold private information and is denied once you close your browser.
When you log in we will also create some cookies to save your login information and screen display options. Login cookies last for two days and the screen cookies last for one year. If you select “Remember me” your username will remain for two weeks. If you exit your profile all login cookies will be removed.
If you edit or publish an article in your browser, an additional cookie will be saved. This cookie doesn’t hold any private information, it just shows the identification number of the article you just edited. It expires in one hour.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles in this website may include embedded content ( such as videos, images or other articles). Embedded content from other websites behaves the same as if the visitor had visited the other website.
These websites can collect data about you, use cookies, integrate additional third-party tracking, and monitor your interactions with the embedded content,including tracking your interactions with the embedded content if you have an account and are signed into it.